:: Payment Methods
Terms and Conditions Payment Methods Credit or Debit Card
* Please ensure that the card details you enter match the delivery address
At DFO we recognise that more and more internet shoppers use 'Paypal' as there preferred payment method. 'Paypal' accepts the following debit and credit cards Visa/MasterCard/Amex/Maestro/Switch/Solo/Delta/Visa Electron method.
*If you are not registered and do not wish to be please read below about how to use our service
We have a 'Paypal' business account that enables both registered and un-registered customers to use the facility. If you are not registered to use 'Paypal' you can complete your transaction from us by filling in all of your payment details and after the transaction then choose the option to not save and open an account with 'Paypal'
Cheque
*Only telephone orders can be paid by cheque
DFO will accept a cheque as payment for orders taken over the phone or emailed in to us, you must allow clearance time before your order will be despatched.
Postal Order
*Only telephone orders can be paid for by postal order
DFO will accept a postal orders as a payment method for orders taken over the phone or emailed in to us, you must allow clearance time before your delivery is despatched
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'YOU MUST BE 18 YEARS OF AGE TO PURCHASE FIREWORKS FROM DFO'
Delivery Information
Someone over the age of 18 must be able to accept delivery from our driver and sign for your purchase.
- Please note, due to UK firework regulations on the transportation of hazardous goods, our outdoor firework carriage costs have drastically increased. As a means of minimising customer charges, we have absorbed the majority of the costs ourselves.
- Please make sure you are available to take delivery or the carriers will charge an additional delivery charge for re-delivery which we will have to debit from your card.
- Please make sure there will be someone at the delivery address to avoid the extra charge for re-delivery.
- Our aim is to satisfy the needs of all our customers by providing delivery direct to your door. If you have any problems or queries, please call us on 01525 377407 or 07929 130 390.
How We Deliver To You
We use both Royal Mail and an Independent Delivery Service Company. Delivery to our customers via our Independent Delivery Service Company or any other express delivery service is weekdays only, from 7:30am to 6:30pm. Customers can also pick up their orders themselves to avoid any delivery charge.
UK Firework Orders (Excludes Northern Ireland)
3 - 5 day Service £15.00
Deliveries are made Monday to Friday, between the hours of 9:00am and 5:30pm. If a weekend delivery is required please call 01525 377407 and a price will be quoted based on the order and location.
Glow Lanterns
The cost attached to the purchase of Glow Lanterns will be subject to total weight of package and sent via either Royal Mail or Parcelforce.
Indoor Fireworks
The cost attached to the purchase of indoor fireworks will be subject to total weight of package and sent via either Royal Mail or Parcelforce.
Address for Delivery
Please make sure that when you enter a delivery address in our secure online payment form there will be someone at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you. We give you the option to supply an alternative address for delivery (e.g. place of work, neighbour, etc.) if you or someone else on your behalf are unavailable during the weekday to receive the package(s). Please either call us on 01525 377407 or email info@discountfireworksonline.co.uk to arrange this.
On rare occasions and in the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder's billing address even if an alternative address for delivery has been given.
Please Note...
1.We reserve the right to alter and change the methods of delivery, charges, and the delivery suppliers we use.
2.Under normal circumstances and for packages sent by our Independent Delivery Service Company, our delivery partner will attempt to deliver the goods. If after the first attempt delivery cannot be completed the package will be held at a local depot (usually a calling card with branch details will be left for you by the delivery driver), and the customer will need to contact the branch or visit personally to collect the package. Should it be necessary for our delivery partner to attempt delivery a second or more times an extra charge will apply.
3.Should our Independent Delivery Service Company return packages to us as undelivered and delivery is still required after this a charge will apply, and we will only be able to re-send the package once the customer has agreed to the charge.
4.In exceptional circumstances customers sometimes request that the package or packages be left for them unsigned for and in a specified location (e.g. garden shed, porch, garage, etc.). Our Independent Delivery Service Company require our authorisation before this can be done, and we can only agree to it on the express understanding that neither we nor our Independent Delivery Service Company can accept any responsibility or liability should the package or packages go missing.
5.Should a package sent via Royal Mail fail to be delivered please report it to us by phone on 01525 377407 or by email to info@discountfireworksonline.co.uk We will do all we can to help but please note that as advised by Royal Mail we must allow a period of three weeks from the expected delivery date (and be advised by Royal Mail that the package is irretrievably lost) before any action such as sending a replacement item(s) or cancelling the order and processing a refund can be made.
6.Should a package be returned to us undelivered (due to our Independent Delivery Service Company not being able to deliver for reasons outside their control, or the package is not collected from the relevant local depot of the first attempted delivery, or the intended recipient informing the delivery service that the package should be returned to sender), we reserve the right to deduct the cost of return delivery/postage from any refund.
Change of Delivery Address after Dispatch of Goods
Should it be necessary to change the address for delivery of packages dispatched via our Independent Delivery Service Company after the package has left our premises (e.g. to re-direct delivery to a work-place or any other address) an extra charge will be incurred. Please contact us as quickly as you can (by email to:info@discountfireworksonline.co.uk or phone us on 01525 377407) if a change of delivery address after dispatch is required. We will advise you of the charge and can only instruct our Independent Delivery Service Company to amend the delivery address once you have given your approval of the charge. The re-direct facility is available only with packages sent via our Independent Delivery Service Company and not with Royal Mail.
Tracking
For orders sent via Royal Mail, we will provide you with the package number (referred to as a tracking number) so that the package can be tracked via their web site www.royalmail.com. For further assistance with package delivery you can call us on 01525 377407 or email us at info@discountfireworksonline.co.uk Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel delivery company or postal service used. Fireworks Arcade cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.
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